Can I return something from the UK?
We’ll be happy to replace or refund anything unopened and unwanted within 14 days of receiving your purchase.
For hygiene reasons, we’re unable to accept any item that has been opened.
What about returning from outside of the UK?
If there’s an issue with your order, please contact us and we’ll advise you on the best way to resolve it.
Phone: +44 7490 137787
Email: info@rizz4vape.co.uk
How do I return something?
To make a return, we recommend using your local Post Office’s Royal Mail Signed For service. Please remember to ask for proof of postage/receipt. This helps us trace the parcel if any issues occur (which is rare).
Please ensure:
- Your return is securely packaged
- The address is clearly visible on the parcel
- You include a note inside the parcel with:
- Your name
- Order number
- Reason for return
This helps us process your return as quickly as possible.
Our returns address is:
Rizz Vapes
34 Booth Street
Ashton Under Lyne
United Kingdom
OL6 7LD
Can I return a faulty item?
Yes — as long as it is within the warranty period.
However, before sending anything back, we recommend contacting us first. In many cases, faults can be identified and resolved without needing a return.
If the item is returned and found to be faulty:
- We will refund your postage costs (up to £5)
- We will either replace or refund the item
If the returned item is found not to be faulty, we will explain the findings and return the item to you free of charge.
Phone: +44 7490 137787
Email: info@rizz4vape.co.uk
What if I’ve received an incorrect item?
Please contact us with:
- A clear photo of the incorrect item
- A photo of your receipt showing the picker/packer details
We aim to respond with a resolution within 24 hours.
Phone: +44 7490 137787
Email: info@rizz4vape.co.uk
How does it work if I want a refund?
All refunds are issued back to the original payment method used at checkout.
Once a refund has been processed, it can take up to 5 working days (excluding weekends and bank holidays) for your bank or PayPal to return the funds to your account — although it is often much quicker.
